Quick take
- Ask about contract length and removal terms up front.
- Find out who you'll actually call when something breaks.
- Ask how restocks are scheduled and how requests get added.
- Check what equipment and payment tech you'll get.
1. What does the contract look like?
Some providers ask for multi-year agreements. Ask for the length, any minimum sales requirements, and what happens if you want the equipment removed. Month-to-month service keeps the provider accountable.
2. Who do I call?
Large operators often route calls through a regional center. Ask whether you'll reach the owner or your route driver directly, and how quickly someone shows up for a repair.
3. How are restocks scheduled?
Good operators restock from live sales data, not a guess. Ask how often they'll visit and how they handle fresh food rotation and expiration dates.
4. How do product requests work?
Your team will ask for things. Ask how requests are collected and how fast they appear. A visit or two is a reasonable expectation.
5. What equipment and payments?
Ask to see the actual coolers, kiosks, or machines. Look for card and phone payments, cellular connectivity so it doesn't touch your network, and clear refund options for employees.
6. Are they local?
A provider based nearby can restock more often and respond faster. Ask where the team is based and which areas they cover.
Common questions
How long does it take to switch providers?
Usually about two weeks, timed so your breakroom isn't empty in between.
Do you serve my area?
We serve workplaces within about 50 miles of Alpharetta, across metro Atlanta and North Georgia.